Terms & Conditions – Bue kw

Last Updated: 7/1/2025

Welcome to Bue kw, a store specialized in handmade cakes and fresh desserts. By using our store or placing an order, you agree to the following terms and conditions:

1. Definitions

• Store: Refers to Bue kw across all its platforms.

• Customer: Any individual who places an order with the store.

• Products: All cakes and desserts prepared upon request.

2. Acceptance of Terms

• Using the store or completing a purchase indicates full acceptance of these terms.

• The store reserves the right to modify these terms at any time without prior notice.

3. Nature of Products

• All cakes are made to order using fresh ingredients.

• Final appearance and decoration may slightly differ from displayed images due to customization.

4. Orders & Payments

• Orders are confirmed only after full payment is received.

• Customized orders will not be processed before payment confirmation.

• The store reserves the right to cancel any order due to unforeseen circumstances, with a full refund issued.

5. Delivery & Pickup

• Pickup or delivery time is agreed upon in advance.

• Customers must collect their orders at the scheduled time.

• The store is not responsible for damage caused by delays in pickup.

6. Pricing

• Prices are subject to change without prior notice.

• The final price is the one confirmed at the time of order.

Privacy Policy – Bue kw

At Bue kw, we respect your privacy and are committed to protecting your personal information.

1. Information We Collect

• Name

• Phone number

• Order details

• Delivery address (if applicable)

2. Use of Information

Your information is used to:

• Process and fulfill orders

• Communicate regarding orders

• Improve our services

3. Data Protection

• Appropriate security measures are applied to protect customer data from unauthorized access.

4. Data Sharing

• Customer data is not shared with third parties except for delivery purposes or legal requirements.

Return & Refund Policy – Bue kw

Due to the nature of our fresh, made-to-order food products, the following policy applies:

1. Order Cancellation

• Orders may be canceled within 2 hours of payment only.

• Once preparation has begun, cancellations are not accepted.

2. Returns

• Returns are not accepted for cakes or desserts after delivery or pickup.

3. Exchanges

• Exchanges are allowed only in case of a clear error made by the store.

• The issue must be reported immediately upon receiving the order, with photos provided.

4. Damaged Products

• If a product arrives damaged, the customer must report it within one hour of receipt.

• Compensation or replacement will be determined at the store’s discretion.

Contact Information

📞 Phone Number: 96592292985